Transcription Questions

What file formats do you accept?

When transcribing audio and video recordings, we accept the following formats: MP3, MP4, WMV, AIF, M4A, MOV, AVI, VOB, AMR, WMA, OGG, and WAV. We also accept the following text file formats: DOC, PDF, RTF, TXT and XLS. Physical media formats are also acceptable (tapes, CDs, SD cards, etc.) Have a screaming video or audio file that needs transcribing? We also accept links to streaming video and audio files available on the web. If you have a file in a format other than those listed here, please contact a transcription representative today.

How do you keep my information secure?

Encryption and password protection is essential and a very important part in keeping your information secure at all times. All digital voice recordings sent via the internet for transcription are encrypted in compliance with HIPAA regulations. Lee Perfect offers a secure FTP (file transfer) server location that is utilized to encrypt and send completed transcription to our clients.

Our compliance officers and staff are well versed in HIPAA rules and regulations, and go through a rigorous training to stay on top of the ever changing rules. Confidentiality is vital when it comes to patient information and Lee Perfect is a compliant HIPAA-HITECH company that can ensure that any information you dictate is safe and protected. Your secure files are visible only to the professionals who have signed strict confidentially agreements.

Who will transcribe my needs?

We have a senior quality assurance staff to review all transcriptions for quality and consistency, ensuring our clients receive exactly what they come to expect from us - accurate, reliable, professional transcription service.

How do you ensure quality?

Lee Perfect Transcription guarantees a minimum of 99% accuracy.

We only hiring the best and employ a system of review and quality checks to ensure quality and accuracy in every transcription.

Where are your transcriptionists located?

The majority of our transcriptionists are based in the United States and are native English speakers.

For better turnaround times, we do have (2) base offices located in the United States. The Corporate office is located in Chicago, Illinois and the West Coast Office is located in Pasadena, California to work during non-traditional business hours.

In what format will I receive the completed transcription?

All transcripts are delivered as Microsoft Word documents.

Do you edit filler words (i.e. umm, uhh)?

We edit filler words such as "uhh" and "umm" to best represent the integrity of the recording. However, we do not edit grammatical errors as we only transcribe the audio as is. You may request verbatim transcription as an optional add-on to your order if you prefer to have all filler words included, contact a transcription representative to learn more about these additional services.

If you would like the filler words removed from your transcription, feel free to contact a Lee Perfect transcription representative with your request before you place your order.


Have More Questions?

Contact us today, so we may help answer any additional questions you might have.